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A faulty communication system can cost a lot of money by wasting both the employee's time and the client's trust. "PC surveyed 15,000 consumers and fax list found that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions." Frequent down time will cost money fax list that could have been saved if a quality assurance safeguard was deployed. Having business operations that run smoothly is paramount in optimizing profitably.Smartphones revolutionized the way we communicate and have now become common necessities for people around the world. Since the release fax list of the first Apple iPhone in 2007, many millennial became early adopters of new collaboration modes. This generation - born between 1981 and 1996 - now make fax list up a large segment of the workforce.Older generations also began following the lead of the millennial, adopting MS later. "A Zip whip survey found that 73% of consumers want more businesses to fax list text them. Customers of all ages, from Baby Boomers to Generation Z, like the ease, convenience and privacy that texting offers." Companies often get a better response rate with instant messaging because, unlike email or phone calls, people are more likely to send out a short response than spend time fax list formulating a reply email or scheduling time to call you back. MS solves a unique pain point for both consumers fax list and call center agents. Picture a scenario where a customer has a quick minor question and does not need an in-depth answer on the phone. The customer can be immediately acknowledged with an automated fax list text. Then, a customer can be serviced much more quickly. For the customer, the main advantage is convenience. They don't need to set time out of their day waiting to speak to an agent to fax list get the same information.